Privacy Policy

Privacy Policy

Last updated: July 2026

At The Furniture Bureau, your privacy is important to us.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information when you visit our website, place an order, book a workshop, request a bespoke commission or contact us.

Our website and online shop are powered by Shopify, which enables us to provide our products and services securely.

By using this website, you agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with The Furniture Bureau, we may collect information including:

  • Your name
  • Postal and delivery addresses
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Workshop bookings
  • Commission enquiries
  • Photographs you choose to send us
  • Communications between you and The Furniture Bureau
  • Information about how you use our website, including cookies and similar technologies

How We Collect Your Information

We collect information:

  • When you place an order.
  • When you enquire about a furniture or homeware commission.
  • When you book a workshop.
  • When you subscribe to our newsletter.
  • When you complete a contact form.
  • When you communicate with us by email, telephone or social media.
  • Automatically through cookies and website analytics.
  • Through Shopify and trusted service providers that help us operate our business.

How We Use Your Information

We only use your personal information where necessary to provide our products and services.

This may include:

  • Processing and delivering your order.
  • Preparing quotations for bespoke commissions.
  • Arranging consultations.
  • Booking workshops.
  • Communicating with you about your order or commission.
  • Providing customer support.
  • Improving our website and services.
  • Preventing fraud and maintaining website security.
  • Complying with our legal obligations.

If you have chosen to receive marketing emails, we may occasionally send newsletters, workshop dates, new product launches or special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Photographs You Share With Us

If you contact The Furniture Bureau about a bespoke commission, you may choose to send photographs of your furniture or home to help with your quotation and design consultation.

Unless you tell us otherwise, you agree that photographs of your furniture may be used on our website, social media channels, newsletters or other marketing materials to showcase the transformation process. We take care to use images respectfully and do not intentionally publish personal information or identifiable details about your home.

If, at any time, you would prefer a photograph to be removed from future marketing, simply contact us and we'll be happy to do so wherever reasonably possible.

Reviews and Testimonials

If you choose to leave a review or provide photographs of your completed commission or handmade homewares, we may publish these on our website or social media channels to help future customers understand the quality of our work.

If you would like a review or photograph removed from future marketing, please contact us and we'll be happy to help wherever reasonably possible.

Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include sharing information with:

  • Shopify
  • Payment providers
  • Delivery companies and specialist furniture couriers
  • Website hosting providers
  • Trusted IT and marketing service providers
  • Legal or regulatory authorities where required by law

These organisations only receive the information necessary to perform their services.

Shopify

Our online shop is hosted by Shopify.

Information you provide through this website is securely processed by Shopify and its trusted service providers in accordance with Shopify's own Privacy Policy.

Cookies

This website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use the website.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

For further information, please see our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

Whilst no method of transmission over the internet can be guaranteed to be completely secure, we work with trusted providers, including Shopify, to help protect your information.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

  • Complete your order or commission.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Maintain appropriate business records.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

If you are based in the United Kingdom or European Economic Area, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of the information we hold about you.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

This website may contain links to third-party websites.

The Furniture Bureau is not responsible for the privacy practices or content of external websites. We recommend reading their privacy policies before providing personal information.

Children's Privacy

This website is not intended for children, and we do not knowingly collect personal information from anyone under the applicable age of majority.

International Transfers

Because Shopify and some of our service providers operate internationally, your information may occasionally be transferred outside the United Kingdom or European Economic Area.

Where this happens, appropriate safeguards are used to protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

The latest version will always be published on this page together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please get in touch.

The Furniture Bureau
Stotfold SG5
On the Herts/Beds border
United Kingdom

Email: hello@thefurniturebureau.co.uk